Returns, Exchanges and Refunds

Last updated: 3 October 2026

This policy applies to orders from wearhos.com, operated by House of Suman Private Limited under the House of Sneaker (HOS) brand.

Request window

Request a return or size exchange within three days after delivery. Contact customer care within this window with your order number. This is HOS’s standard request window; it does not remove rights under applicable consumer law.

Condition of the pair

For a standard return or exchange, keep the pair unworn and clean, together with its box, accessories and supplied packaging. A pair that has been used outdoors, washed, altered or damaged after receipt may not qualify for a standard return. We inspect the returned item before approving the request.

Starting a request

Email customer care with your order number, reason for the request and relevant photographs. For a wrong, damaged or defective pair, also include any unboxing video and the shipping label/AWB details to help us investigate. Please contact us even if a video is unavailable; rights under applicable consumer law remain unaffected.

Contact us before posting a pair back. We will provide the approved return instructions or arrange reverse pickup where available. The correspondence address below should not be used as a return destination without our instructions.

Domestic charges and exchanges

There is no additional return or exchange charge for approved domestic requests. Replacement sizes or styles depend on availability when the exchange is processed.

Refund eligibility

Refunds under our standard policy are available for a wrong, damaged or defective pair, after inspection and approval. For an otherwise unused, correctly supplied pair, we offer an eligible size exchange, subject to stock availability. Contact customer care if the replacement size is unavailable. Rights and remedies under applicable consumer law remain unaffected.

Refund timing

Eligible refunds are processed within 7–10 days from the date we receive the returned pair, subject to inspection and approval. The window runs from our receipt of the pair, not from the day you request a return or hand the parcel to the courier.

Cancellations and refused delivery

You can request cancellation until shipping is confirmed. Contact customer care immediately with your order number. After dispatch, you may refuse delivery if you do not wish to keep the order, so the parcel can return to us. Contact us to coordinate the return and any eligible refund. For a refused prepaid order, refund processing takes 7–10 days from our receipt of the returned parcel. If you accept delivery, the three-day request window and the return conditions above apply.

Your consumer rights

These standard return conditions do not remove rights or remedies available under applicable consumer law for faulty, damaged, incorrect or misdescribed goods.

Contact HOS

House of Sneaker (HOS) is operated by House of Suman Private Limited.
Email: design@houseofsuman.com
Customer care: +91 7042174600

Grievance officer: Salman Ali
Phone: +91 9643910775
Email: design@houseofsuman.com

Business correspondence: House of Suman Private Limited, A-2-10, Mianwali Nagar, Paschim Vihar, New Delhi, Delhi 110087, India. Contact us before sending a parcel; this is not a confirmed returns address.